Whilst our customer service teams will endeavour to keep you informed every step of the way, there are also a couple of automated options to keep you in the picture:
If we have your mobile number, you may receive text messages from us to keep you updated. If we don’t have your mobile number, then just contact your local branch of Alton Cars to request text updates.
Online Repair Tracking
You can get live updates by tracking your repair online. Simply input your Alton Cars claim ID & vehicle registration and you will be taken through to our secure tracking site. If you’re unsure of your Alton Cars claim ID, a 4 or 5 digit number, then just contact your local branch of Alton Cars to request your unique ID.